Shipping policy

Shipping and Delivery Policy

Last updated: July 29, 2026

FramePace products are generally produced on demand by our fulfillment partners. This reduces unnecessary inventory, but it means production time must be added to carrier transit time.

Order processing and production

  • Most orders enter production shortly after payment and fraud checks are completed.
  • Typical production time is 2-5 business days.
  • Production can take longer during holidays, product launches, supply interruptions, or unusually high demand.
  • Changes or cancellations cannot be guaranteed after production begins.

Estimated transit times

  • United States: typically 3-7 business days after production.
  • International destinations: typically 7-21 business days after production.

These are estimates, not guaranteed delivery dates. Customs processing, carrier disruptions, weather, remote destinations, and other events outside our control can cause delays. Any delivery estimate shown at checkout applies in addition to production time unless expressly stated otherwise.

Shipping destinations and rates

Available destinations and shipping charges are shown at checkout. A destination may be unavailable for a particular product if no fulfillment partner or carrier can serve it. Current promotions, including any free-shipping threshold, are applied according to the terms displayed in the store and checkout.

Separate packages

Products in the same order may be produced at different facilities and arrive in separate packages. Each available tracking number will be provided when the relevant package ships.

Address accuracy

Please provide a complete and accurate delivery address. Contact info@framepace.com promptly if you notice an error. We cannot guarantee that an address can be changed once production or shipping has begun. Additional costs caused by an incorrect or incomplete address may be charged where permitted by law.

Tracking

When tracking is available, we will send it to the email address used for the order. Carrier scans can take time to appear after a label is created.

Customs, import duties, and taxes

International orders may be subject to customs processing, import duties, taxes, brokerage charges, or local fees. Unless checkout expressly states that such amounts are included, the recipient is responsible for them to the extent permitted by applicable law. We are not responsible for customs or carrier delays, but mandatory consumer rights remain unaffected.

Delayed, lost, or damaged packages

If tracking has not updated for an unusual period, a package appears lost, or an item arrives damaged, contact info@framepace.com with the order number and relevant photographs or tracking information. We will investigate with the fulfillment partner or carrier and provide the remedy required by our policies and applicable law.

Returns

Do not send returns to the FramePace LLC registered office. Contact info@framepace.com before returning anything. If a return is authorized, we will provide the appropriate instructions and destination. Please also review our Return and Refund Policy.

Contact

FramePace LLC
Email: info@framepace.com
Phone: +1 656-213-0650