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We make and ship orders through a network of fulfillment facilities, including North America and Europe. The facility depends on your product, stock and destination; an order outside the US does not necessarily ship from the US.

Most products take 2–5 business days to make. Standard shipping after production is generally 3–6 business days to the US, 4–10 to the EU (including Poland), 4–8 to the UK and 3–10 to Canada. These give total estimates of 5–11, 6–15, 6–13 and 5–15 business days respectively for standard products.

All-over-print items can take 2–7 business days to produce, shoes 3–7, and knitted items longer. Estimates vary by product, stock and route; packages can arrive separately. A total estimate labelled “Includes production” already includes that time. See all regions, production times and shipping details.

We email tracking details when they are available. An order still in production may not have tracking yet, and a newly created label may show no movement until the carrier scans the parcel.

If your delivery is past its estimate, tracking appears stuck, or a parcel is missing, contact us with your order number and tracking details. We will investigate with the relevant partner.

Contact us within 30 days of delivery to request a return, unless a longer mandatory period applies. For a change-of-mind return, the item should be unworn, unused, unwashed and in its original condition and packaging. Please get return instructions from us first.

You normally pay the direct return cost for a change of mind, unless the law or our agreement says otherwise. Direct exchanges may not be available; an eligible return followed by a new order may be needed. Personalized items can have different conditions. Read the full policy and your consumer rights.

Contact us with your order number and photos where possible. We will review the problem and arrange the appropriate solution, which may be a replacement, repair or refund.

If a confirmed faulty or incorrect item needs to be returned, we will provide or reimburse reasonable return shipping as appropriate. Please wait for our instructions before sending anything back. See the full returns policy.