Privacy policy

Privacy Policy

This Privacy Policy describes how www.framepace.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”

Device Information

  • Examples: browser version, IP address, time zone, cookie data, viewed products, search terms, and interactions with the Site.
  • Purpose: to load the Site accurately and perform analytics for optimization.
  • Source: collected automatically via cookies and pixels.
  • Disclosure: shared with our processor Shopify.

Order Information

  • Examples: name, billing and shipping addresses, payment info, email address, and phone number.
  • Purpose: to fulfill orders, process payments, provide order updates, detect fraud, and offer customer support.
  • Source: collected from you.
  • Disclosure: shared with Shopify, Stripe, Printful, Printify, DHL, and USPS.

Customer Support Information

  • Examples: order history, messages, and attachments.
  • Purpose: to provide customer support.
  • Source: collected from you.
  • Disclosure: not shared with third parties.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. Examples:

  • Shopify – our ecommerce platform (Shopify Privacy Policy)
  • Stripe – payment processing
  • Printful & Printify – order fulfillment and printing
  • DHL & USPS – shipping and delivery

We may also disclose information to comply with legal obligations or protect our rights.

Behavioural Advertising

We use your Personal Information for targeted advertising and marketing. For example:

  • Google Analytics and Facebook Pixel help us understand how customers use the Site.
  • We may share usage and purchase behavior with ad platforms (e.g., Google Ads, Facebook Ads, Instagram, TikTok, Pinterest).

For more on targeted advertising, visit the Network Advertising Initiative (NAI).

You can opt out of targeted ads:

Using Personal Information

We use your information to provide our services: offering products, processing payments, fulfilling orders, and keeping you updated about new offerings.

GDPR (For EEA Residents)

If you reside in the European Economic Area (EEA), we process your data under the following lawful bases:

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Vital interests
  • Public interest tasks
  • Legitimate interests (not overridden by your rights)

Retention

We retain your information after an order unless you request its deletion. You may contact us to update or erase your data.

CCPA (For California Residents)

You have the right to access, update, or delete your Personal Information. To exercise your rights, please email us at info@framepace.com.

Cookies

We use cookies and pixels to enhance your browsing experience. You can manage or disable cookies via your browser settings.

Do Not Track

We do not alter our data collection when we detect “Do Not Track” signals, as there's no industry-standard response to such signals.

Changes

We may update this policy from time to time for operational, legal, or regulatory reasons.

Contact

For questions, concerns, or complaints about our privacy practices, please contact us at:

Email: info@framepace.com

Last updated: April 15, 2025