FAQs

💱 WHAT CURRENCY ARE THE PRICES ON THE SITE?

All prices are listed in USD.

📦 I JUST PLACED AN ORDER — WHEN WILL IT SHIP?

We do our best to fulfill orders as quickly as possible. Here’s what to expect based on the items you ordered:

👕 Apparel (e.g., T-shirts, hoodies, sweatshirts)
• Fulfillment time: 2–5 business days
• Shipping time (after fulfillment):
 – USA: 3–5 business days
 – International: 7–20 business days

🖼️ Accessories & Wall Art (e.g., posters, hats, mugs, canvas prints)
• Fulfillment time: 2–7 business days
• Shipping time:
 – USA: 3–6 business days
 – International: 7–21 business days

📬 Tracking numbers are sent via email once your order ships. Please allow up to 48 hours for tracking to update. If you haven’t received a tracking number after 7 business days, contact us at framepace@gmail.com.

💔 I’M NOT IN LOVE WITH MY ORDER. CAN I RETURN IT? WHAT IF THERE’S AN ISSUE?

We offer a 100% money-back guarantee if your item arrives damaged or defective. You have 30 days to return it for a full refund. You’ll need to ship the item back at your own expense. Once we receive it, we’ll refund your original purchase in full.

Please include your name and order number in the return parcel.

⚠️ If your order is in transit, please wait for it to arrive before starting a return.

❌ CAN I CANCEL MY ORDER?

Yes — as long as it hasn’t been fulfilled yet.
If your order hasn't shipped, you can cancel with no penalty.
If it's already on the way, please wait for it to arrive and then initiate a return.

🏠 I ENTERED AN INCORRECT ADDRESS — WHAT NOW?

If you entered the wrong address, please reply to your order confirmation email or contact us at framepace@gmail.com within 24 hours to correct it.

After 24 hours, we cannot guarantee changes or offer a refund for incorrect submissions.

🌍 HOW LONG DOES SHIPPING TAKE?

Shipping times vary by location since we fulfill orders worldwide from multiple fulfillment centers.
Typical delivery time is:

  • USA: 3–6 business days after fulfillment

  • International: 7–21 business days after fulfillment

❓I HAVE A QUESTION THAT WASN’T ANSWERED — CAN YOU HELP?

Absolutely! We’re here to assist you. Email us at info@framepace.com and we’ll be happy to help.

To receive a faster response, please include your order number and describe your issue clearly.